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Find answers to frequently asked questions about our products, services, and policies.

The vehicle owner is entitled to reclaim their abandoned, damaged, or disrupted vehicle after the expiration of the designated impoundment period, provided that the vehicle is still in impoundment and after paying the fine amount, towing fees, and impoundment costs.

Yes, ten days before the end of the impoundment period, the secretariat or municipality will notify the vehicle owner or their authorized representative through a text message sent to the registered mobile number in "Absher" platform. The notification will request them to claim their vehicle before taking the necessary legal action.

  1. If the vehicle owner does not claim their impounded vehicle within thirty days from the date of impoundment, the relevant authority, such as the secretariat or municipality, will notify the vehicle owner electronically. The notification will also be sent to the emirate or governorate and the General Department of Traffic to take any necessary actions and inform the violator to claim their vehicle.
  2. After two months from the date of impoundment, the secretariat or municipality will notify the vehicle owner or their authorized representative through a text message sent electronically to the registered mobile number in "Absher" platform. The notification will request them to claim the vehicle before the deadline and take the necessary legal action.
  3. Ten days before the end of the impoundment period, the secretariat or municipality will send a text message to the vehicle owner, requesting them to claim their vehicle before taking the necessary legal action.

The designated impoundment period is 90 days, starting from the date the vehicle is lifted from the site.

• The lifting contractor is responsible for the safety of the abandoned, damaged, or disrupted vehicle and its components during the lifting, transportation, and unloading process until it reaches the impoundment site. Photos of the vehicle from all angles are taken at the impoundment site.
• The contractor is responsible for any damages that may occur to the vehicle during towing or impoundment.
• The contractor is committed to ensuring the safety of the abandoned or damaged vehicle while it remains in impoundment.

• Suitable size that is clear and readable.
• Placement of the municipality's logo and the name of the General Cleaning Department.
• Recording the date of sticker placement.
• Including a statement for abandoned vehicles: "This abandoned vehicle is considered a violation, and if not corrected, it will be removed from the site after 20 days from this date."
• Including a statement for damaged vehicles and disrupted machinery: "This damaged vehicle/ disrupted machinery is considered a violation, and if not corrected, it will be removed from the site after 14 days from this date."
• Using high-quality adhesive paper.
• Placing two stickers on both sides of the vehicle in a prominent position.

Abandoned vehicles causing visual distortion located near residential units are not marked unless there is a complaint from the residents. In such cases, the procedures for marking abandoned vehicles are applied.

  1. The correction period for abandoned vehicles is 20 days, granted to the owner to address the vehicle, and the period starts from the date of marking the abandoned vehicle.
  2. The correction period for damaged vehicles or disrupted machinery is 14 days, granted to the owner to address the damaged vehicle or disrupted machinery, and the period starts from the date of marking the damaged vehicle or disrupted machinery.

A vehicle that is unfit for use and left in a street, public parking area, or public square, exhibiting signs of damage and neglect causing visual distortion.

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