Service Level Agreement
MOMRAH demonstrates its commitment to achieving customer satisfaction by offering its external portal services and e-services at all times. This page provides a list of external portal services and e-services that have met the standards, along with the maximum time for provision of the service, recognising that this time does not include completing the missing information in case the customer does not provide all required information, nor does it include the time needed for processing transactions by a third party, such as other government entities, if the transactions so require. This list will be successively updated to include all e-services.
Help & Support
Help is available through the portal; you can communicate with us through the email (w.media@momrah.gov.sa) if you need support with the portal and file your complaints and inquiries by clicking on this link.
Privacy and Confidentiality of Information
The management of MOMRAH portal is committed to protecting the privacy of all portal users and visitors in order to deliver the highest possible quality of service to all beneficiaries, as outlined in its privacy policy.
Communication and engagement Mechanisms
The management of the portal is committed to responding to inquiries submitted via Contact Us.
E-Service Standards
- Readiness rate: 99.95%
- Annual downtime: 60 minutes
- Monthly downtime: 5 minutes
Levels of E-Services
Interactive E-Services
| Service No. | Service Name | Expected Time |
|---|---|---|
| 1 | New Contractor Classification Certificate Issuance | 5 Days |
| 2 | Classification Certificate Renewal | 5 Days |
| 3 | Contractor Classification Data Inquiry | 10 Minutes |
| 4 | Classification Certificate Extension | 4 Days |
| 5 | Legal Change to Contractor Classification | 10 Minutes |
| 6 | Downgrading, Upgrading and Deletion of Contractor Classification | 2 Days |
| 7 | Establishment Qualification for Managing, Operating, and Maintaining Gas Stations | 5 Days |
| 8 | Renewal of Establishment Qualification for Managing, Operating, and Maintaining Gas Stations | 4 Days |
| 9 | Qualification of Engineering Offices for Project Management | 5 Days |
| 10 | New Consulting Office Qualification | 5 Days |
| 11 | Addition of Subspecialty for Consulting Office | 2 Days |
| 12 | Consulting Office Qualification Renewal | 4 Days |
