Certified Observer

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  • Certified Observer
  • Visual Pollution Urban Visual Pollution Reporting
  • Visual Blight

This service enables citizens to register in the "Certified Observer" initiative, which aims to monitor municipal violations and expand geographic oversight in municipalities. Participants are eligible to receive an incentive reward once a violation is approved through the monitoring platforms, provided all necessary requirements are met.


Service Level Agreement

      • Open the mobile app.
      • Select the Apps menu → Individual Municipal Apps
      • Select Certified Observer.
      • Sign in via National Single Sign-On (Nafath) or Balady Account.
      • Start the service → Select the municipality.
      • Fill in the Certified Observer application details and submit the request.
      • Complete the training at Balady Academy.
      • Issue a Freelance Certificate (optional).
      • Once the application is approved and all requirements are met, the Certified Observer can begin monitoring through the Momtathl app.

      Link to download the Balady app and start the service :

      IOS

      Android

      For more details, please refer to the following link

      Submit electronically only through Balady portal, Mobile

      None

      No documents are required for this service.

      Target Audience

      Individuals

      Service delivery channels

      Submit electronically only through Balady portal, Mobile

      Service release date

      29/04/2025

      Product

      Certified Observer

      Service Languages

      Arabic, English

      Service Fees

      Free

      Customer service

      Phone

      199040

      Working hours

      8:00 AM - 10:00 PM All the week

      Self-services

      24/7 All the time

      Response time

      24 hours

      You can learn about the available services, through which you can view the details of each service or proceed to start applying for the service.

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      For more information, you can review Electronic Participation Statement and Participation Rules

      Last Updated:

      The Kingdom of Saudi Arabia