Certified Observer

Start the service

  • Certified Observer
  • Visual Pollution Urban Visual Pollution Reporting
  • Visual Blight

This service enables citizens to register in the "Certified Observer" initiative, which aims to monitor municipal violations and expand geographic oversight in municipalities. Participants are eligible to receive an incentive reward once a violation is approved through the monitoring platforms, provided all necessary requirements are met.


Service Level Agreement

  • Open the mobile app.
  • Select the Apps menu → Individual Municipal Apps
  • Select Certified Observer.
  • Sign in via National Single Sign-On (Nafath) or Balady Account.
  • Start the service → Select the municipality.
  • Fill in the Certified Observer application details and submit the request.
  • Complete the training at Balady Academy.
  • Issue a Freelance Certificate (optional).
  • Once the application is approved and all requirements are met, the Certified Observer can begin monitoring through the Momtathl app.

Link to download the Balady app and start the service :

IOS

Android

For more details, please refer to the following link

Submit electronically only through Balady portal, Mobile

None

No documents are required for this service.

Target Audience

Individuals

Service delivery channels

Submit electronically only through Balady portal, Mobile

Service release date

29/04/2025

Product

Certified Observer

Service Languages

Arabic, English

Service Fees

Free

Customer service

Phone

199040

Working hours

8:00 AM - 10:00 PM All the week

Self-services

24/7 All the time

Response time

24 hours

You can learn about the available services, through which you can view the details of each service or proceed to start applying for the service.

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For more information, you can review Electronic Participation Statement and Participation Rules

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The Kingdom of Saudi Arabia