An electronic service offered on the Balady platform Enable the beneficiary to inquire about and view commercial, construction, and building services, without the need for an in-person visit to the authority. (Pilot Launch)
Service Level Agreement

      Log in to the Balady platform
      Click on the Services menu
      Search for Smart Guide

      Applications are accepted electronically only through the Baladi portal.

      There are no fines or penalties for this service.

      There are no special terms or conditions for this service.

      No documents are required for this service.

      Target Audience

      Individuals

      Time Required

      Immediate

      Service delivery channels

      Applications are accepted electronically only through the Baladi portal.

      Service release date

      17/12/2025

      Product

      Smart Guide

      Service Languages

      Arabic

      Service Fees

      Free

      Download the user guide

      Download

      Customer service

      Phone

      199040

      Working hours

      8:00 AM - 10:00 PM All the week

      Self-services

      24/7 All the time

      Response time

      24 hours

      You can learn about the available services, through which you can view the details of each service or proceed to start applying for the service.

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      Comments and suggestions

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      For more information, you can review Electronic Participation Statement and Participation Rules

      Last Updated:

      The Kingdom of Saudi Arabia