Electronic Appointment Booking

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An electronic service provided through the Balady Platform, enabling beneficiaries to book an online appointment for visiting the municipality or municipal offices. A confirmed appointment is required before attending to complete municipal transactions. In certain cases, a municipal employee may book an appointment on behalf of the beneficiary to facilitate the process. Some transactions can be completed without requiring the beneficiary to visit in person, as the assigned employee will contact the applicant by phone to resolve the issue if possible, or confirm attendance without the need for an in-person visit to the government authority.
Service Level Agreement

      Submit a request through the available service channels.
      Enter all required information, including service classification, date, and time.
      Submit the request for processing by the relevant department.
      The assigned employee contacts the beneficiary to attempt issue resolution.
      The beneficiary confirms or cancels the appointment.
      The service is evaluated after the appointment.

      Submit electronically only through Balady portal, Mobile

      There are no fines or penalties for this service.

      None

      No documents are required for this service.

      Target Audience

      Business
      Individuals
      Non-profit Organizations
      Government Entities

      Service delivery channels

      Submit electronically only through Balady portal, Mobile

      Service release date

      24/04/2022

      Product

      Electronic Appointment Booking Service

      Service Languages

      English,Arabic

      Service Fees

      Free

      Download the user guide

      Download

      Customer service

      Phone

      199040

      Working hours

      8:00 AM - 10:00 PM All the week

      Self-services

      24/7 All the time

      Response time

      24 hours

      You can learn about the available services, through which you can view the details of each service or proceed to start applying for the service.

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      votes with an average rating of 35.8.

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      For more information, you can review Electronic Participation Statement and Participation Rules

      Last Updated:

      The Kingdom of Saudi Arabia