FAQS

The vehicle owner is entitled to reclaim their abandoned, damaged, or disrupted vehicle after the expiration of the designated impoundment period, provided that the vehicle is still in impoundment and after paying the fine amount, towing fees, and impoundment costs.

The responsible entity is the municipality, and the application should be submitted before the specified impoundment period ends, along with the vehicle's or disrupted machinery's identity and ownership.

• The lifting contractor is responsible for any damages that occur to the vehicle during its stay at their specific impoundment facility.

• The lifting contractor is responsible for the safety of the abandoned, damaged, or disrupted vehicle and its components during the lifting, transportation, and unloading process until it reaches the impoundment site. Photos of the vehicle from all angles are taken at the impoundment site.
• The contractor is responsible for any damages that may occur to the vehicle during towing or impoundment.
• The contractor is committed to ensuring the safety of the abandoned or damaged vehicle while it remains in impoundment.

The competent authority in the secretariat or municipality notifies the vehicle owner, the General Department of Traffic, and the General Directorate of Investigation and Criminal Research through electronic means that the vehicle has been towed to the impoundment site. The notification includes information about the impoundment site and the subsequent procedures in case of non-compliance.

• After the expiration of the correction period (14 days) for the damaged vehicle or disrupted machinery, and after ensuring that there are no security restrictions on it or that the vehicle does not belong to diplomatic missions, the vehicle is photographed from all angles. An inspection report is filled out and the vehicle is lifted by the competent authority in the secretariat or municipality (municipal inspector and towing contractor). The photos and the report are uploaded to the digital system, and copies are provided to the relevant parties.
• After completing all the above legal procedures, the competent authority in the secretariat or municipality (municipal inspector and towing contractor) proceeds to lift the damaged vehicle from its location using a towing truck (Satha) to the impoundment site.

Abandoned vehicles causing visual distortion located near residential units are not marked unless there is a complaint from the residents. In such cases, the procedures for marking abandoned vehicles are applied.

Marking the abandoned or damaged vehicle causing visual distortion, or disrupted machinery does not hold the municipality any responsibility for the safety and security of the vehicle and its components. During the marking period, the vehicle remains under the responsibility of the owner, who has full rights to dispose of it.

The relevant secretariat or municipality notifies the owner or authorized person of the abandoned, damaged, or disrupted vehicle through a text message sent to the registered mobile number of the vehicle owner or authorized person on "Absher" platform via the technical link during the marking process. The notification emphasizes the need to promptly address the situation and remove the vehicle from its location after the specified period, while taking the relevant legal actions.