Incoming Requests

Start the service

    An electronic service available on the Balady platform that allows users to view excavation coordination requests and track their status without the need to visit the authority.


    Service Level Agreement

        ● Log in to the Balady platform.
        ● Click on the "Services List" link from the "Services" menu in the top navigation bar.
        ● Search for the service (Incoming Requests) by entering the service name in the search field ("Search here...").
        ● Once the requested service appears, details can be viewed by clicking on "Details."
        ● After viewing the service card, the user can start the process by clicking on "Start Service."
        ● The user manual can be consulted for detailed steps on how to submit the request.

        Submit electronically only through Balady portal

        none

        https://balady.gov.sa/en/terms-conditions

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        Target Audience

        Facilities
        Individuals
        Government Entities

        Time Required

        فوري

        Service delivery channels

        Submit electronically only through Balady portal

        Service release date

        20/08/2025

        Product

        Infrastructure coordination services

        Service Languages

        Arabic

        Service Fees

        Free

        Customer service

        Phone

        199040

        Working hours

        8:00 ص - 10:00 م على مدار الأسبوع

        Self-services

        24/7

        Response time

        24 ساعة

        You can learn about the available services, through which you can view the details of each service or proceed to start applying for the service.

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        For more information, you can review Electronic Participation Statement and Participation Rules

        Last Updated:

        The Kingdom of Saudi Arabia