Virtual Municipality

Start the service

  • Virtual Municipality

An electronic service available on the Balady platform, enabling users to conduct a virtual visit by connecting with a customer service representative through a video call. The service includes the ability to upload required documents directly during the session and share the screen with the specialist to facilitate the process without the need to visit service centers.


Service Level Agreement

      Log in to the Balady platform.
      Select the "Services" menu, then click "Services List" to access the "Virtual Municipality" service.
      Click "Start Service".
      Ensure the microphone is enabled, then click "Start Call".
      Wait to be connected to a customer service representative.
      Provide feedback by completing the evaluation.

      Submit electronically only through Balady portal, Mobile

      There are no fines or penalties for this service.

      There are no special terms or conditions for this service.

      No documents are required for this service.

      Target Audience

      Facilities
      Individuals
      Government Entities

      Time Required

      10 days

      Service delivery channels

      Submit electronically only through Balady portal, Mobile

      Service release date

      20/08/2025

      Product

      Virtual Municipality

      Service Languages

      Arabic, English

      Service Fees

      Free

      Customer service

      Phone

      199040

      Working hours

      8:00 AM - 10:00 PM All the week

      Self-services

      24/7

      Response time

      24 hours

      You can learn about the available services, through which you can view the details of each service or proceed to start applying for the service.

      Related services

      View ALL

      You can view the affiliated services

      Land Registration Requests

      This service allows landowners, agents, and authorized representatives to register ownership…

      Undeveloped urban landelectronic

      Violation Management

      This service allows landowners, agents, and authorized representatives to view violations related…

      Undeveloped urban landelectronic

      Developmental housing

      The service enables eligible beneficiaries to apply for Developmental Housing through the Sakani…

      Developmental housingelectronic

      Telecommunications Tower Site Leasing

      This service enables the submission of applications to lease telecommunications tower sites and the…

      **Furas Services**electronic

      Issue Roads Work Permit Application

      The Roads Work Permit service is one of the Infrastructure Works Coordination Services. It enables…

      Infrastructure Project Coordination Serviceselectronic

      Issue Sidewalks Work Permit Application

      The Sidewalks Work Permit service is one of the Infrastructure Works Coordination Services. It…

      Infrastructure Project Coordination Serviceselectronic

      Issuing a Collective Residence Certificate for Individuals

      An electronic service that enables the verification of the rental relationship for establishments…

      Shared accommodation services for individualselectronic

      Smart Guide

      An electronic service offered on the Balady platform Enable the beneficiary to inquire about and…

      Smart Guideelectronic

      Issuance of a Building Component Occupancy Certificate

      -

      Construction licenseselectronic

      Land Sale or Development

      This service allows landowners, agents, and authorized representatives to register their interest…

      electronic
       Comments and suggestions

      Comments and suggestions

      For any inquiries or comments about government services, please fill out the required information.

      votes with an average rating of 100.

      1votes Number.

      100

      votes with an average rating of 100.

      1votes Number.

      Rate this service

      Your response has been sent successfully!

      tell us what you think of this services

      Please don't include personal or financial information. your review will be submitted and recorded to improve services

      Close

      How would you rate this services?

      Rate your experience from (1) poor to (5) excellent

      votes with an average rating of 100.

      1votes Number.

      100

      votes with an average rating of 100.

      1votes Number.

      For more information, you can review Electronic Participation Statement and Participation Rules

      Last Updated:

      The Kingdom of Saudi Arabia