Inquiry About Transactions Service

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    An electronic service available on the Balady platform, allowing beneficiaries to track administrative correspondence transactions recorded in the Murasilat system across the Ministry and its affiliated municipalities. The service is linked to the central administrative communication system at the Ministry, without the need to visit the authority.


    Service Level Agreement

        1. Log in to the Balady portal via Unified Access (Absher).
        2. Select Customer Relations Services.
        3. Choose Inquiry About Transactions.
        4. Review instructions and confirm information accuracy.
        5. Select the transaction authority (Ministry or Municipality).
        6. Choose the municipality related to the transaction.
        7. Select the transaction year.
        8. Choose the transaction type.
        9. Enter the verification code.
        10. Submit the inquiry.
        11. The system will display the transaction details based on the search criteria.

        Submit electronically only through Balady portal, Mobile

        There are no requirements or fines for the service
         

        1. Transaction number
        2. Transaction authority (Ministry or Municipality)

        No documents are required for this service.

        Target Audience

        Facilities
        Individuals

        Time Required

        فوري

        Service delivery channels

        Submit electronically only through Balady portal, Mobile

        Service release date

        20/08/2025

        Product

        Customer Relations System

        Service Languages

        Arabic, English

        Service Fees

        Free

        Customer service

        Phone

        199040

        Working hours

        8:00 AM - 10:00 PM All the week

        Response time

        24 ساعة

        You can learn about the available services, through which you can view the details of each service or proceed to start applying for the service.

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        For more information, you can review Electronic Participation Statement and Participation Rules

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        The Kingdom of Saudi Arabia