Privacy Policy

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The Ministry of Municipalities and Housing plays a pivotal role in regulating and developing cities and villages and improving the quality of life for citizens and residents. Its main tasks include urban planning and development, issuing building and commercial activity licenses, managing public facilities such as roads and parks, developing infrastructure, regulating public advertisements, and providing suitable housing for Saudi families. The Ministry also focuses on monitoring public health by supervising hygiene, public health and safety standards in facilities, managing waste, and promoting community awareness to preserve the environment.

 

You can contact us through the channels available below.

Contact Information

Personal Data Protection Officer

Address: Kingdom of Saudi Arabia – Riyadh

Phone: 011 456 9999

Email: dpo@momah.gov.sa

 

Last Updated

The privacy policy was updated on 29 Safar 1446 AH.

 

What personal data is collected?

Personal data refers to any data shared with the Ministry for the purpose of providing a specific service, including:

  1. Identifying Data
  • Full name
  • National ID, residency ID, or passport number
  • Date of birth
  • National address
  • Phone number
  • Email address

 

  1. Financial Data
  • Bank account numbers
  • Credit card details
  • Financial information (e.g., income or investments)

 

  1. Health Data
  • Medical records or health conditions

 

  1. Electronic Data
  • IP address
  • Online account information (such as username and password)
  • Geolocation information

 

  1. Professional Data
  • Employment information (such as job title, workplace, employment history)
  • Education and training certificates
  • Skills and professional qualifications

 

  1. Social Data
  • Information about social status (such as marital status, number of children)

 

 

How is personal data collected and what is the purpose?

Some of the personal data we process is obtained directly or indirectly through the following methods:

  • Electronic portals: such as the Balady portal and the National Unified Portal, where users are required to register their personal data when applying for e-services.
  • Smart applications: such as Balady, Sakani, and Furas applications.
  • Partnerships with other government entities: data may be collected in coordination with other government entities such as the National Information Center to facilitate service delivery.

Purpose of collecting personal data:

  • Service improvement: using data to provide personalized services and improve user experience in accessing municipal and housing services.
  • Urban planning: using data to support urban planning and development in line with population needs.
  • Property management: managing and developing housing and infrastructure projects more effectively.
  • Data analysis: analyzing data to extract insights that help improve and guide public policies in the interest of beneficiaries.

How is personal data used?

The collected personal data is processed directly or indirectly to achieve objectives aimed at improving services, supporting urban planning, and enhancing transparency and compliance with laws.

Objectives of using personal data:

  1. Service improvement
  • Service customization: personal data helps the Ministry tailor services to beneficiaries based on their individual needs.
  • Process acceleration: using digital data contributes to speeding up service delivery processes such as issuing licenses or building certificates.

 

  1. Urban planning and development
  • Population data analysis: used to understand population distribution and local needs, supporting effective urban development.
  • Infrastructure development: helps identify areas needing improvement such as roads, schools, and hospitals.

 

  1. Legal compliance
  • Compliance monitoring: ensures individuals and companies adhere to laws and regulations.
  • Fee and fine collection: facilitates collection related to municipal and housing services.


 

  1. Data analysis and decision-making
  • Comprehensive analysis: supports strategic decisions such as directing municipal services and housing support projects.

 

Examples of use

Balady application: uses data to provide services such as submitting reports and tracking requests, improving service and response time.

Sakani application: relies on personal data to provide customized housing solutions based on citizens’ needs, social conditions, and purchasing ability.

 

How do we disclose your personal data?

We do not disclose your personal data to any third party for direct marketing purposes. Personal data may be disclosed in the following cases:
 

  1. With consent: if explicit consent is obtained from the data subject.
  2. Applications and e-services: data may be shared with entities to deliver requested services within a secure framework.
  3. Legal compliance: when required by judicial or security authorities or legal obligations.
  4. Partnerships: with government or private entities within a legal framework ensuring confidentiality.

Legal basis for processing personal data

In accordance with the Personal Data Protection Law, the legal basis is “performing duties and responsibilities,” including:

  1. Providing public services such as licenses and housing.
  2. Urban planning.
  3. Service improvement and personalization.
  4. Achieving development goals aligned with Vision 2030.
  5. Compliance with laws and regulations.

 

How is personal data stored?

Personal data is stored securely on Ministry servers within the Kingdom or government data centers. It is retained as required and then safely disposed of using technical procedures that prevent recovery.

What are your rights?

  • Right to be informed:

You have the right to know how your data is collected, processed, stored, and disclosed.

  • Right of access:

You may request access via email: dpo@momah.gov.sa

  • Right to obtain data:

You may request your data in a readable format via email.

  • Right to correction:

You may request correction of inaccurate data within 30 days.

  • Right to erasure:

You may request deletion unless restricted by legal obligations.

  • Right to withdraw consent:

You may withdraw consent unless legal grounds require otherwise.

Requests are processed within 30 days free of charge unless otherwise stated by law.

For more details, contact the Data Protection Officer.

Personal Data Protection Officer

Data Management Office

Address: Kingdom of Saudi Arabia – Riyadh

Phone: 011 456 9999

Email: dpo@momah.gov.sa

 

How to submit a complaint?

If you have concerns, you may submit a complaint via email: dpo@momah.gov.sa.

If unsatisfied, you may escalate to the Saudi Data and AI Authority.

 

Saudi Data and AI Authority Address

Kingdom of Saudi Arabia

Riyadh

Website:

Saudi Data and AI Authority (sdaia.gov.sa)

Data Governance Platform (dqp.sdaia.gov.sa).

mail

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